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It was great to see and never bothered any guests that we saw. On arriving we were in a beautiful room however it faced away from the sea, my husband mentioned this to Gilberto at hideaway guest services and he upgraded out room free of charge and our entire stay to diamond services as a compliment. Not having a sit down breakfast place is super disappointing. But for the price we paid there are far superior resorts out there. With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). See 14,661 traveller reviews, 14,280 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #18 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. Bliss. Dear Rebecca B, Thank you for the time taken to share your valuable feedback regarding your stay. Review tags are currently only available for English language reviews. Royalton Riviera Cancun ... Diamond Club Luxury Family Suite 1 King Bed and comfortable double … To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. A lot of Americans brought their own cups - they’re much further ahead in those stakes than us Brits!The shops are expensive onsite - for big bags of crisps (chips), they’re three for $20. The service around the pool was always faultless. She still had fun and would recommend seeing the haunted house. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. There was a lot of noise from hotel work from 7.00 am and we couldn't sleep at all. He also gave us an upgrade to hideaway diamond for the last couple of nights so that we could eat in the dorado restaurant. Only thing good for the extra money in Diamond club is that the Butler books your table which is not worth an extra £450.00+ and then when you get thee you still have to que or wait for your table.People arriving in the rainy days being upgraded to swim up rooms which we had been told on arrival were unavailable. There were plenty of activities. They basically have a monopoly on the hotel and it's such a long walk to the main road that you can't get anywhere without using a taxi. You can not leave the property without a cab. Entertainment however was awful, across the main pool on a stage area great if you have good eyesight and like sitting perched in your nice evening wear on a grainy wall....not much thought has gone into guest comfort when it comes to this area.Had torrential rain for 2 days, would not recommend going in the rainy season as hotel all very open to the elements and so nowhere to relax except your room or a wet lobby, sports bar dripping, and Hunters restaurant roof fell in so for 2 days no restaurants open so Diamond club a waste and no compensation. This new-generation all-inclusive resort offers discerning travelers a family … They are already having to re-tile the 7 swimming pools, 2 are being done whilst we are here. Once again, thank you for your preference.Luxury RegardsAlfonso LopezGeneral Manager. The gym is so good, managed a few bootcamp sessions the 1st week but the 2nd week we done a couple of trips so didn’t hit the gym so much! This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club… Our room was spacious and modern. At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. Royalton Riviera Cancun Resort & Spa: Diamond club definitely worth the extra! The overall feel is still luxurious. The rooms were clean. It also caused a real divide between diamond/hideaway and regular royalton guests. Oscar, our teppanyaki chef, was the best that we have seen, he put on a great... We stayed here for two weeks in September in a swim up room in the Diamond Club. Royalton Riviera Cancun Resort & Spa: Diamond Club upgrade - Questionable? Diamond Club members have their own lounge and can have their butler make … Check in at Diamond club was great and Bruno and Ravista our butlers were very attentive.The room was very nice even though it was 2 separate beds and we were a couple, sure if we had moaned a bit we could have been changed but too polite.Restaurants were average, nothing to shout home about. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,669 traveller reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. Of course nothing happened and they treated us as liars. Thanks to everyone at the hotel for a amazing stay. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,315 traveller reviews, 13,510 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. We hope that we will soon receive it again. Royalton Riviera Cancun. Oct 2018 - Duration: 8:07. However those little things will not stop you from having the best time and your dream vacation. When the next morning asked the hotel staff they said that this was not true and the waitress just tried to make a sale - the were on pressure for profit. It was like pulling teeth to get a bag of chips. The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. It was phenomenal and there are a lot of selections. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,669 traveller reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. So they all ended up herded in to the main very busy pool. What about the inconvenience we had with no upgrade offered or anything come to that, place was like an ice rink of water, extremely dangerous.Pools were nice but swim up bars all close at 5pm, I didn't wish to go and eat at 6pm and was enjoying late evening sun in pool but no drinks available.The Beach: what a shame, no one has lied about the seaweed on or in the sea, was not swimmable unless you like swimming with a ton of seaweed pulling you down.The Casino: Female Croupiers all miserable and on 2 occasions one of the ladies with long hair think called Alaina almost threw the cards at the players because she made an error and had to pay out after manager over-ruled her. It is one of our main goals to provide a memorable vacation to all of our guests. Lots of amazing photo opportunities on this property. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. It was filled up daily but not if you don’t use it (if you want a stash I’d hide some! Incredible hotel, amazing food, entertainment and beautiful beach and views. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. We’d definitely want to have you back at any of our Royalton resorts!Luxury RegardsFrancisco JorgeGeneral Director. He literally made our holiday. Royalton Riviera Cancun All Inclusive - Riviera Maya, Mexico ... Diamond Club Luxury Junior Suite 1 … ... Diamond Club. Would definitely return again. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club™. Everyone works so hard to keep you happy and yes you have to tip a few times but they deserve it for all they do. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. It was difficult to get drink service in the sports bar. Obviously we were fine as had diamond club but would have been really pissed if we hadn't. On first arrival as you drive up to the hotel it doesn't look very appealing. Royalton Riviera Cancun Resort & Spa: DIamond club- all inclusive - See 14,534 traveller reviews, 13,669 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. First impressions were WOW! Check in was great (after the horror stories on here I was dreading it!) There is excellent quality and variety at the buffet, Gourmet Marche, and none of the a la carte dinner options require reservations -- though some do require a wait to be seated. Carlos is friendly and smiling all the time! The staff were always busy around the buildings. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. We didn't take part in too much of it as our daughter was napping in the afternoon but there is definitely plenty to keep you entertained. It was not crowded. The food is average, there are several nice restaurants. We would like to apologize for the mishaps occurred during your stay, please know we are contacting you though trip advisor messages in order to follow up the issues mentioned above. The maids were good in the morning to clean the room but after that our room never got touched. We enjoyed chatting to him and he went the extra mile to make our holiday amazing. She fell to the ground and sprained her arm. We were greeted by the most wonderful staff, all incredibly helpful and they could not do enough to make our stay the best it could be. We stayed in diamond club travelling with family including 2 children. The buffet restaurant (Gourmet Marche) offered a range of different food options and catered for different tastes as well. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. A quick review of them:-Hunters steak house - this was our favourite - decor amazing, food unbelievable - yummy fillet steak!Grazia Italian - delicious! There were a couple of small snacks, a bowl of apples, tea/coffee and a couple of other drinks). There is everything for everyone!.. He makes a mean fire coffee! Home Royalton Riviera Cancun Resort & Spa - All Inclusive . We received what we were promised for attending. They is so much to choose from and my favourite was the taj restaurant which we went to 3 times! Book your next vacation to the Caribbean, Mexico, Bahamas or Central America with CheapCaribbean.com. I would have expected this to be offered especially with diamond club. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. We tipped every couple of rounds - 50 pesos - and they were appreciative. The resort is cleaned and maintained to a high standard. Went once and didn’t go back.The restaurants (other than the buffet) are first come first served outwith Diamond Club / Hideaway, but we didn’t find this a problem. Snack in the room are non-existent. There was a lot wildlife around the hotel due to its location in the mangroves; however, this did not bother us. $235 per night (Latest starting price … Litter was rare to see and the staff worked tirelessly to keep the pool areas clean and clear of water on the floor after the rain. Tour of room 5409 at the Royalton Riviera resort in Cancun Mexico. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. They are really noisy and too many closed at once in my opinion. The tv does not work half the time to order and calling took a good few tries. Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. - Check out Tripadvisor members' 13,370 candid photos and videos. We will be looking for you on your next visit to our Resort in the near future.Luxury RegardsAlfonso LopezGeneral Manager, A long, honest review...We’ve been home (in the UK) for two weeks and still miss this amazing hotel...We were a party of three - two adults and a ten year old. Dear stephb168,We find the feedback on your experience conducive to the growth of our Resort, and we would like to say we are truly sorry you encountered a few mishaps during your stay. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14 674 traveller reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun … We did meet some nice English and a guy who used to live 2 roads away from us...small world. To make our stay so fantastic will defiantly be returning soon was also no royalton riviera cancun diamond club price drink this... A constant supply of good quality drinks and giving us new cocktails to try everyday every day he came find... 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