We requested a king size bed but at first received double, we requested to be close the to the kids area but were on the other side of the resort, we requested to be at a higher floor as we heard the view was much better, but we were put on the second floor, when you looked out our window you looked at the pool area and restaurant there was no ocean in sight. Diamond Club Upgrade - Probably not/Maybe (Why 4 stars) Now here are the details if you want the longer version: Maybe a separate entrance for DC guests? The sushi was as one of the other trip advisor reviews said it is as bad if not worse than sushi you would buy from the supermarket. The entrance from the street to the actual hotel is, Dear Julie W We couldn’t be more pleased to know that you enjoyed your stay at Royalton Riviera Cancun. We hope we can welcome you once again and provide you a more pleasant vacation.Luxury regardsFrancisco JorgeGeneral Director, We stayed at the Hideaway adults-only side and had an amazing vacation.The resort is beautiful and the staff is great. They had the opportunity and the means to make it right, to make me feel valued and not one of the masses and beyond a smile they didn't take it. Royalton Riviera Cancun Resort & Spa: Diamond Club worth every penny - See 14,603 traveller reviews, 13,718 candid photos, and great deals for Royalton Riviera Cancun Resort & … Diamond Club pools and beach area. I can tell you a million things about how amazing it is but honestly the pictures say much more. Julia did a great job, I felt so relaxed after the 75 minutes.Things that can be improved onefficient restaurants - wait times of 1 1/2 hours in a line is tough and also taking 2 1/2 hours to complete a meal is also something that needs to be looked at.The steps near the main pool need to be fixed as they are uneven and we saw a couple fall down the steps Lack of rest rooms around pool or beach area. All of our 840 luxurious rooms and suites offer: We especially loved Roberto and Carlos at the Hideaway Pool bar who kept the drinks coming right to our swim out pool. Taxes and fees that are shown are estimates only. It is according if you Presidential suite has Diamond Club service. Popular attractions Ventura Park Cancun and Petempich Bay are located nearby. Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. Your excellent comments on our restaurants and our incredible splash pad highly appreciated.We are delighted our facilities and services meet your expectations. He was always walking around the main pool asking people if they wanted a drink or water. You cannot pay to see such a beautiful event. This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. For us is really important your feedback and we are happy to read that you particularly appreciated our facilities and restaurants. Pros: Cleanliness, Service Staff, Resort Ambiance, Accommodations/Rooms, Safety/Security I think the most we waited was about 30 minutes (not a problem for us we just had a drink at the bar). We had a private shuttle through Lomas (who I would recommend), and it was only about a 15-20 min trip to the hotel from the Cancun airport. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Save on your Riviera Maya travel package and stay at the Royalton Riviera Cancun Resort & Spa - All Inclusive with United Vacations. Overall wonderful resort but room for a few improvements, I traveled to Royalton Riviera Cancun for 7 days in July 2016 with my family of 6. Accommodations. more. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. It is not close to much if you don't want to stay at the resort. They will serve you drinks in your swim out pool.The last thing I would want to share is that there are lots of step down places around bars, restaurants, pool decks and different lounge chair levels that could make be difficult for older travelers. It is so beautiful. We hope to welcome you soon back in Royalton Riviera Cancun. Diamond Club pools and beach area. Please see our partners for more details. I have not been to a resort and received service that good by wait staff. The resort itself is absolutely stunning. The resort is broken into 3 sections, regular section with main pools, Children's water park (pools) and Beach area. I will say that our server at Hunter had great customer service skills we were waiting on our food which is what set him back. Our guests praise the pool and the restaurant in our reviews. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. The resort is broken into 3 sections, regular section with main pools, Children's water park (pools) and Beach area. Max Occupancy: 4 Adults, or 2 Adults + 2 Children . This left us wondering what we paid extra for if we could have done the same. Every day we work up to a beautiful sunrise and at night we saw the moon rise. Others had a seafood dish that they didn't like. Summary: And we were not disappointed but we also went in with the mindset that it was a new resort and there would be several things that would need attention.We arrived to the hotel at 12:00am in Cancun and was pleasantly surprised that the bus ride was only 15 minutes away from the airport. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. Travelers that book a Diamond Club room get extra perks such as separate check-in, in-room … Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 bedroom diamond club Oceanview suite - Check out Tripadvisor members' 13,315 candid photos and videos of Royalton Riviera Cancun Resort & … Drinks where very good! Full bathroom with separated toilet, 2 washbowls and indoor Whirlpool. LOVED our swim out rooms! Popular attractions Ventura Park Cancun and Petempich Bay are located nearby. Better process is required here.Butler Service:Was amazing, and they did wow us with a bubble bath, delivering drinks to us poolside after the bars closed and having a cheese tray in our room when returning. The staff was always helpful and very friendly! The 2 rooms together are a 2 bedroom suite. Diamond Club members have their own lounge and can have their butler make restaurant reservations, which might make it a worthwhile option as the a la carte restaurants can have long waits. Ask JettSetterYogi about Royalton Riviera Cancun Resort & Spa, Ask Cindy K about Royalton Riviera Cancun Resort & Spa, Ask CarlosSanSelenos about Royalton Riviera Cancun Resort & Spa, Ask Imhoffb about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Pool, Royalton Riviera Cancun Resort & Spa Rooms, Adults Only and Adult Friendly Resorts Puerto Morelos, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 13 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 11 websites. This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. I know there were a lot of people that complained about noise but to be honest with you I didn't hear it or I blocked it out but you visual could see work being done. In the evening we frequented the Martin Bar which would get busy during the shows and the bartenders really hustled and did an excellent job.I hope you find this review helpful, and enjoy your stay at the Royalton Riviera Maya.More, Dear DomLYYZWe heartily appreciate your taking the time to write such a detailed review on our resort Royalton Riviera Cancun. Luxury Family Suite with 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. I have never mentioned employees in a Trip Advisor Review before but Tania, Estefania exceeded our expectations. Enjoy free WiFi, 8 outdoor pools, and 10 restaurants. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. By far the best food at an all-inclusive we have visited - and I mean BY FAR! Hoping to receive you again in sunny at Royalton Riviera Cancun.Luxury RegardsFracisco JorgeGeneral Manager. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. jorgef576, Gerente at Royalton Riviera Cancun Resort & Spa, responded to this review, Royalton Riviera Cancun Resort & Spa Features. We checked in at the Diamond Club lounge, and was very quick and easy. Exclusive to Hideaway Guests: Privileged access to exclusive pools, reserved beachfront areas and restaurants. They make up for the in service and food. We really enjoyed all of the restaurants and even the buffet was delicious. Enjoy free WiFi, free parking, and 2 outdoor pools. Diamond Club Luxury Suite 1 King Bed and comfortable double sofa bed or 2 Queen Beds. Buffet is available for breakfast, just don't like hearing slowed coldplay music with dimmed blue lights everywhere when I'm waking up. We would go back to this resort and we would recommend it to others. Incredibly beautiful. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. 10 shrimp and 2 tuna (which I must say is a must try. Enjoy free WiFi, 8 outdoor pools, and 10 restaurants. All in all, we enjoyed ourselves, met some lovely people and would definitely recommend to others. (additional cost for food and alcoholic drinks). Prices are the average nightly price provided by our partners and may not include all taxes and fees. Stay at this 4-star beach property in Cancun. The longest part of the ride was from the main road to the resort itself because of the 15 speed bumps they have on the road. It is only 15 minutes from the airport (Bonus for us!) Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. We just returned last night (Stayed Feb 10-17) from Royalton Riviera Cancun. This suite offers a choice of Ocean View, Swim-out river pool, or an Ocean View Terrace with an oversized Jacuzzi. This is a walk though of a luxury room and then into a 1 bedroom diamond club presidential Jacuzzi suite. We wish to have the pleasure of seeing you again soon for your weeding.Until then, I wish you all the best from Riviera Cancun.Luxury RegardsFrancisco JorgeGeneral Director. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. My massage and body scrub was one of the best I have ever had. The Room - Mouth watering. All of our faces dropped seeing the lobby. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Photo : 2 bedroom diamond club Oceanview suite - Découvrez les 13 210 photos et vidéos de Royalton Riviera Cancun Resort & Spa prises par des membres de Tripadvisor. -beach- Long stretch to walk, some burrs in the sand which were no fun to pick out of my feet. Opened pretty much all the time. - See 6,533 traveler reviews, 6,748 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. The resort is broken into 3 sections, regular section with main pools, Children's water park (pools) and Beach area. jorgef576, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review. We just returned last night (Stayed Feb 10-17) from Royalton Riviera Cancun. Al-la-Carte, we visited Italian, Japanese, Tex Mex, and Steakhouse - All were very good and most should not be disappointed. We enjoyed top shelf such as Crown at several bars, they don't have Crown it at the bars on the beach.The Room was amazing! Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,669 traveller reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Dear ImhoffbWe are very pleased to read you had such a wonderful experience in our Resort. Try the Caribbean Jerk wings and the Neapolitan dessert. Diamond Club Chairman's Two Bedroom Suite. We are glad to hear that you like our luxury rooms and our Restaurants. Check in: After check in they want to...We just returned last night (Stayed Feb 10-17) from Royalton Riviera Cancun. Yes there is still construction going on but it is minimal and the hotel does a great job about being discreet (and we were at a pool that had a good amount of it). The service was on point and they should be commended as I watched them interact with others it was the same experience regardless of the person which shows a high standard for customer satisfaction.At the buffet, the dinner seafood grill gentleman was fantastic. Plenty of outlets. Luxury RegardsFrancisco JorgeGeneral Director, This is the version of our website addressed to speakers of English in the United States. Maria at the from desk was fantastic. Popular attractions Tortuga Beach and La Isla Shopping Mall are located nearby. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Photo : 2 bedroom diamond club Oceanview suite - Découvrez les 13 315 photos et vidéos de Royalton Riviera Cancun Resort & Spa prises par des membres de Tripadvisor. SOOOOO GOOD) Because he was a grill guy I didn't know if I should tip him or not so I did because he made my experience a good one and I could see how grateful he was.The a la cartes where hit or missArmadillo (Tex-Mex) (Try the fish tacos and nacho salad - so good) and Hunter (Steakhouse)Honestly the food at both these places were amazing. We are sure futures travelers will find it pretty useful.Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 bedroom diamond club Oceanview suite - Check out Tripadvisor members' 13,029 candid photos and videos of Royalton Riviera Cancun … We took the chance and booked it anyways. The first swimming pools guests will encounter are the meandering step-in pool for guests of swim-out suites, and a fenced-off adult-only pool (for Diamond Club guests only) that is as solitary and quiet as the main pool is bustling. Once you went out on the balcony and all the way to one side of the area you could see the ocean through the trees. Took my own shampoo, conditioner and body wash but ended up using theirs, it was nice. Now here are the details if you want the longer version: We are thinking about hosting our wedding there - just emailed them this week. Also, we had massages and hydrotherapy at their Spa and loved it. But a great deterrent from driving fast. Bars:There are many bars throughout the hotel and you should not be waiting too long for a drink. Discover genuine guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive along with the latest prices and availability – book now. Thank you very much for sharing your experience with us and others through TripAdvisor. Hair dryer works better than mine at home and with long hair that is huge to me. 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