Sandy Haven is an upscale, 35-room resort on Negril's Seven Mile Beach. We apologize for any inconvenience this may have caused. My mom's friend stays at this property frequently and has had nothing but good things to say. See 857 traveler reviews, 899 candid photos, and great deals for Sandy Haven Resort, ranked #26 of … To help protect our guests, staff and wider community of Negril, we have implemented social distancing and safety measures. We appreciate your continued support and look forward to the opportunity to host you and your friends on your return to Negril. Everything around was closed. We also maintain positive ratings on bookings.com, and hotels.com. Almond Tree Beach Grill offers an impressive continental breakfast and lunch menu. Prices are calculated as of 31/08/2020 based on a check-in date of 13/09/2020. Does Sandy Haven Resort have any great views? The sudden changes in the hours for the curfew were strictly implemented by the government and is completely out of our control, this has impacted on transportation disruptions for our hard working and dedicated staff whom, together with management and like everyone else have been trying to cope with these challenges while keeping themselves and their families safe throughout this pandemic. Andre also confirmed that the tip you so graciously offered was placed in his tip jar and confirm that Ms. Chen was indeed only assisting him to reconcile his end of day work. Yes, guests often enjoy the ocean view available here. We look forward to your return and the opportunity to render our exceptional service. Especially when you know you have other guest arriving later in the evening. The property was understaffed due to management not properly having staff in place. They are however, gutted by the unkind and unfounded negative comments you expressed of our supportive and very caring Managing Director. The Hotel has never taken tips paid to staff members; it is appreciated when guest express their gratitude to our esteemed staff. We have always been pleased with the location, friendliness of staff (Marlon, Tevin, Andre, Vanessa and Pops come to mind) and food/beverage service. I was shocked to learn the owner is on the Board of Tourism as she seems to know absolutely nothing about customer service. Unfortunately, these issues have resulted in the worst trip to Sandy Haven since we began visiting 5-6 years ago. See 862 traveller reviews, 902 candid photos, and great deals for Sandy Haven Resort, ranked #28 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Also we were told that kids under 12 were not allowed on property which is another reason we booked, however, the owners family had kids around the property. Yes, guests have access to a pool and a fitness center during their stay. Which room amenities are available at Sandy Haven Resort? I hope after reconciliation he received his hard earned tip! At no point were we provided finger foods or drinks help us with the 2 hour wait on appetizers/ meals. The GM seems to be handling things as best as he can but Im sure working with the owner has got to be quite a challenge. Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. Resort is located in 2 km from the centre. Sandy Haven Resort reviews, 000000 Negril, Jamaica. What are some restaurants close to Sandy Haven Resort? We're now open and look forward to welcoming you! Sandy Haven Resort are also proud to be given the Travelers’ Choice 2020 award. Book Sandy Haven Resort, Negril on Tripadvisor: See 849 traveller reviews, 893 candid photos, and great deals for Sandy Haven Resort, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. We had an idea of the type of weekend we wanted and Heather truly brought that to life for us. Book Sandy Haven Resort, Negril on Tripadvisor: See 862 traveler reviews, 902 candid photos, and great deals for Sandy Haven Resort, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. The official page for Sandy Haven Resort in Negril. From appetizers to main course , all very delicious. See 850 traveller reviews, 893 candid photos, and great deals for Sandy Haven Resort, ranked #25 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. The servers learned our names quickly and made us feel at home. We were delighted when you choose to return to Sandy Haven Resort for the majority remainder of your vacation. Are any cleaning services offered at Sandy Haven Resort? Boy, I wish our experience was the same. 2. DO NOT visit during COVID, This was my first trip with my mom to Jamaica. Please see our partners for more details. My family and I have frequented Sandy Haven for the past six years. Now £122 on Tripadvisor: Sandy Haven Resort, Negril. We checked out and decided to go to another resort that was holding staff over to accommodate guest because of the curfew. What food & drink options are available at Sandy Haven Resort? I take this opportunity to point out that any tips given to our hard working and deserving staff is never taken by the hotel, I believe what you observed was misunderstood as I was assisting the bar tender with the closing procedure to enable him to leave for home as early as possible as it was now well past the imposed curfew hours. Find the best deal for Sandy Haven Resort (4-star) in Negril, Jamaica. Ratings based on 443 Verified Reviews. What are some of the property amenities at Sandy Haven Resort? The owner was made aware of the guest’s frustration and reluctantly arranged for the beach bar to. The beach is beautiful and well kept. 2,473 were here. We’ll even let you know about secret offers and sales when you sign up to our emails. See a detailed description of the hotel, photos and customer feedback. Yes, dry cleaning and laundry service are offered to guests. A number of scheduled staff were unable to get into work due to the strict holiday period curfew enforcement, however every effort was made to ensure that our valued guests were attended to as promptly and graciously as humanly possible. We use cookies to ensure that we give you the best experience on our website. Absolutely ridiculous! Sandy Haven Resort are also proud to be given the Travelers’ Choice 2020 award. Is parking available at Sandy Haven Resort? Check prices, photos and reviews. Disappointment with Owner!! Does Sandy Haven Resort offer any business services? Book Now, Pay When You Stay! Thank you for the wonderful remarks you extended to our staff who served you and your friends, we have shared your review with them. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Own or manage this property? The staff has been experiencing severe challenges during the holiday season due to the stringent Government curfew restrictions which resulted in some staff member being unable to report for duty and ultimately resulted in staff shortages, however the present management, and staff inclusive of the owner stood together to deliver our best hospitality service despite this setback. I understand this is a boutique hotel and because there were only 8 rooms occupied when we arrived It would have been nice to have some food on. Sandy Haven Resort is rated "Superb" by our guests. Now $120 (Was $̶3̶7̶0̶) on Tripadvisor: Sandy Haven Resort, Negril. Failure to do so could result in check in issues. My family and I have traveled to Sandy Haven for over 5 years. The family group to whom you refer are NOT related to the owner but were paying guests like yourself with two children over of 12 years of age. The prevailing atmosphere is that of a meeting place for friends and colleagues to mingle. The hotel always endevour to extend above excellent service to our valued guests which you have already expressed in your feedback. I would like to give a big ups to Chucky, Ralph, Pops, and the GM. We’ll even let you know about secret offers and sales when you sign up to our emails. It was clear that the property, bar, and scheduled dinner were understaffed. Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant. We also maintain positive ratings on bookings.com, and hotels.com. What a distraction for me since I was told no kids were allowed. I am saddened by the overt disregard for our experience and hope Sandy Haven digs deep and makes adjustments to ensure that no other guests leave feeling the way that we have. Book Sandy Haven Resort, Negril on Tripadvisor: See 859 traveller reviews, 902 candid photos, and great deals for Sandy Haven Resort, ranked #24 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. See 853 traveler reviews, 895 candid photos, and great deals for Sandy Haven Resort, ranked #24 of … Sandy Haven Resort is a luxury boutique resort in Negril. Ratings: Staff [9] - Cleanliness [8.8] - Location [8.1] Dont get me wrong I LOVE KIDS but not while trying to escape. We arrived on 12/30 at 2pm to be informed of a 7pm curfew where bars and restaurants would be closed. Situated along the 7 Mile Beach, our guests can expect the best of the Caribbean. It was typical of her very supportive nature why she was assisting us through this challenging period even though she was on holiday with her immediate family who journeyed from far to be with her. At no point were we asked to make earlier than expected dinner plans to avoid the staffing issue. Our visit was December 2020 amidst the convos pandemic...they are doing great business and keeping up with the changing times.. Really can’t wait for my next visit....I will be going back really soon! Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Prices are calculated as of 12/10/2020 based on a check-in date of 25/10/2020. Guests can relax in their spacious room with attached bathroom complete with a mini-bar. Priceline™ Guest Score [8.4 Very Good] 【 Sandy Haven Resort Reviews 】 Read reviews by verified guests of Sandy Haven Resort in Jamaica. Read more than 200 reviews and choose a room with Planet of Hotels. We sometimes waited on food for an hr. When we arrived on the property it was after 7 pm. When confronted about all of this she was unapologetic and rude! The Sandy Haven Resort experience goes far beyond bricks and walls. Unbelievable!! Dear Ms. Kali Franklin, Thank you for your valuable feedback on your recent vacation stay at Sandy Haven Resort. See more questions & answers about this hotel from the Tripadvisor community. Now £108 on Tripadvisor: Sandy Haven Resort, Negril. Ms. Chen was completely consumed with entertaining her friends and family not paying guests, understaffed the hotel for the holiday and berated staff in front of guests. Dear Valued Guest, Thank you for taking the time out to share your lovely experience. Prices are calculated as of 21/09/2020 based on a check-in date of 04/10/2020. The environment is lovely, I’m a sucker for intimate, quiet, luxurious settings. Book 2020/2021! The location of the property has been the draw to Sandy Haven as customer service has always been Stay friendly but slow. 4.3 out of 5 81% of guests recommend. This trip we experienced horrible service, not due to the staff but due to the owner, Antoinette Chen. Issues: 1. Now £139 on Tripadvisor: Sandy Haven Resort, Negril. Help others make the decision - add your opinion about the hotel I must express my extreme disappoint and frustration with the level of service and support provided on 1/2/21. We are were aware that COVID measures would slow down the pace of things, we were not aware that the owner wouldn't be concerned. Sandy Haven Resort is ranked #48 among luxury hotels in Jamaica by U.S. News & World Report. Yes, free parking and secured parking are available to guests. The food was amazing! We recommend calling ahead to confirm details. We have referred many of our friends as well. Thats ok if you have staff in place to accommodate guest, which she did not. Our reservations team are just a call away! A big thank you to Ann and staff for an unforgettable time! All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms, It saddens me to leave this poor review for Sandy Haven as I have previously always enjoyed the hotel. Review score, 8.4. Please visit our privacy page https://www.sandyhavenresort.com/privacy-policy/ for more information. Unfortunately, over the Holiday Season Negril and the surrounding community was faced with stringent early curfew hours which caused difficulties for staff to get work thus resulting in short staff. We arrived on the property on Dec 26th. Sandy Haven Resort, Negril: Se 856 reiseanmeldelser, 895 bilder og gode tilbud for Sandy Haven Resort, vurdert som nr. Norman Manley Boulevard, Negril, Westmoreland, 00000 1-866-599-6674. 1. With the foregoing the staff and management hope you find it fit to remove this miss-placed review. Either you are on a business trip or a vacation, there's a match right for you. hand for the guest especially since the island has a curfew. Thank you very much for taking the time out to share your feedback, the Hotel uses this information for training purposes and to make improvements. We ordered dinner for a party of 4 people at 6:50pm at the beach bar. Here you will find a compilation of Tripadvisor reviews from our guests who have recently stayed at our resort. Sandy Haven Resort Norman Manley Boulevard Negril Westmoreland Jamaica, Phone: 1 876-957-3200 Toll Free: 1 800-583-8365. Click here to read our COVID-19 protocols. STAY AWAY when Owner Antoinette Chen is hosting family and friends! Note to guests: Check ins require you to bring the card used for bookings. In the entire time of my employment at Sandy Haven I have never heard Ms. Chen berate any team member, she was immensely proud of how well her staff performed despite the many challenges and was very encouraging. Book Sandy Haven Resort, Jamaica on Tripadvisor: See 852 traveller reviews, 895 photos, and cheap rates for Sandy Haven Resort, ranked #24 of 82 hotels in Jamaica and rated 4.5 of 5 at Tripadvisor. She was clearly pre-occupied with hosting her family and friends on the property and did so at the expense of all other paying guests. Fellow travelers- this is normally a great Negril boutique hotel but I advise that you STAY AWAY when Antoinette Chen is hosting her family and friends- you will be relegated to second class treatment. Prices are calculated as of 30/11/2020 based on a check-in date of 13/12/2020. Are there opportunities to exercise at Sandy Haven Resort? Sandy Haven Resort: Great Staycation! We ended up coming back to the property after 4 days because we didnt want the money to go to waste and I will not be back to Sandy Haven. However, it’s the lack of problem solving demonstrated by the owner, Antoinette Chen, that was most surprising. Phone: 1 876-957-3200 Toll Free: 1 800-583-8365. 2. Nearby attractions include Mary, Gate of Heaven Catholic Church (0.3 miles), Seven Mile Beach (0.2 miles), and The Jungle Night Club, Sports Bar & Grill (0.3 miles). I attempted to show appreciation for Andre, who stayed as our bartender, and watched as she collected all receipts and cash, including the $40 cash tip I was leaving for Andre. Now $133 (Was $̶3̶6̶0̶) on Tripadvisor: Sandy Haven Resort, Negril. We recognize that you are a repeat guest and enjoyed your stay with us on numerous occasions previously, we regret that we fell short of your expectations on this occasion. An exclusive boutique resort built in modern urban style set on the famous 7-miles white sand beach location of Negril with 33 units of luxury guest rooms and suites. Which popular attractions are close to Sandy Haven Resort? Rooms are very spacious and well equipped with the essentials. We greatly appreciate your comments. Featuring tropical inspired decor, all rooms at Sandy Haven Resort feature a flat-screen TV with cable. Does Sandy Haven Resort have an airport shuttle? Sandy Haven Resort Norman Manley Boulevard Negril Westmoreland Jamaica. The guests were informed of the particular and unusual challenge the hotel was facing on that specific night which you mentioned and we gratefully received the full support and understanding of the other guests. 3. Sandy Haven Resort is rated "Superb" by our guests. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Didn’t really meet sandy tho! We regret that you were displease with some events during your stay. Most popular facilities 1 swimming pool Free WiFi Beachfront Airport shuttle Free parking Restaurant Tea/coffee maker in all rooms Bar Outdoors Beachfront Sun terrace Private beach area Terrace Garden Pets We look forward to again hosting you, your family, and friends at Sandy Haven Resort and to have the opportunity to share our warm friendly Jamaican hospitality. Well, after traveling for several hours to get to Jamaica and then another couple of hours to get to the property and not have any food was awful. Understanding of parish rules and laws but confused why we were not informed before arriving. Rooms have chic, contemporary decor incorporating leather headboards and (slightly scuffed) dark wood furniture; some bathrooms have nice mosaics showers with rainfall showers and luxe toiletries like exfoliating soap. We deserve better and you should know better! Book Sandy Haven Resort, Negril on Tripadvisor: See 862 traveller reviews, 902 candid photos, and great deals for Sandy Haven Resort, ranked #28 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Enjoy added flexibility when you choose FREE cancellation. We even watched in horror as she took cash tips from a bartender. Book Sandy Haven Resort, Negril on Tripadvisor: See 862 traveler reviews, 902 candid photos, and great deals for Sandy Haven Resort, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. If you are thinking of coming to Jamaica, Sandy Haven is the place! A bathrobe is provided. See Hotel Details. We were informed there was a 7pm curfew in place. For the first time we came to visit over the NYE holiday and we’re surprised by the disdain demonstrated by owner Antoinette Chen. Conveniently located restaurants include Niah's Patties, The Best in the West, and Juici Patties. See 850 traveller reviews, 893 candid photos, and great deals for Sandy Haven Resort, ranked #27 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Once you informed the Hotel of your intention to go to an All-Inclusive hotel the front- desk pointed out that your booking policy is a non-refundable rate, however the Hotel offered, in lieu of forfeiture, a hotel credit for a future stay which was mutually accepted. The Hotel customarily request our arriving guests to provide their ETA for planning purposes however for third-party bookings unfortunately the Hotel does not have access to guests contact details until their arrival. 24 av 82 hotell i Negril og vurdert til 4,5 av 5 på Tripadvisor. We do appreciate your feedback + look forward to having you with us again in the near future!! The Jungle Night Club, Sports Bar & Grill, Response from Owen Henry, General Manager at Sandy Haven Resort, Response from A D C, Owner at Sandy Haven Resort, Response from Antoinette Chen, Owner at Sandy Haven Resort, Response from Heather Roye, General Manager at Sandy Haven Resort. All day dining is available at Sandy Haven Resort. Yes, guests have access to a banquet room and conference facilities during their stay. The staff at Sandy Haven (GM, Owen, Hendley, Tamar, Tevin, Andre, Vanessa) are hard working, kind and eager to please but they are completely handicapped by the owner and her lack of concern for them and hotel guests. Sandy Haven Resort, Negril: See 853 traveller reviews, 895 candid photos, and great deals for Sandy Haven Resort, ranked #25 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. Now £157 on Tripadvisor: Sandy Haven Resort, Negril. Sandy Haven Resort Reviews 4.0 out of 5.0. If you continue to use this site we will assume that you are happy with this. more. Sandy Haven Resort is a luxury boutique hotel located along the seven mile beach in Negril, Jamaica. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Dear valued Guest, Thank you very much for sharing your beautiful review of your recent stay at our hotel. Staff very polite and professional. - See 854 traveller reviews, 793 candid photos, and great deals for Sandy Haven Resort at Tripadvisor. I. Dear 365Kaif: Thank you for your feedback on your recent stay at Sandy Haven Resort, we value your input and use this information as a basis for training purposes and to carry out any necessary improvements. Find useful tips from other families. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. My friends and I stayed at Sandy Haven this past weekend and we truly had an unforgettable weekend. See 851 traveller reviews, 895 candid photos, and great deals for Sandy Haven Resort, ranked #25 of 82 hotels in Negril and rated 4.5 of 5 at Tripadvisor. A warm welcome to Sandy Haven Resort, Negril’s luxury boutique resort. We had the most romantic and intimate dinner on the beach , which was truly more than we expected. At no point were we informed that the property’s inadequacies would severely impact our experience. This is the version of our website addressed to speakers of English in the United States. :-) maybe next time Sandy. Top room amenities include air conditioning, a flat screen TV, and a refrigerator. For clarification the family group to which you refer were paying guests like yourself and NOT related or known to me. stay opened. If she wanted to entertain family then maybe shut the property down and make it a family affair. Email: Reservations Web: sandyhavenresort.com Read real family reviews before you book and browse candid photos and detailed information for the Sandy Haven Resort. The owner had family on the property the entire time and it was very easy to tell where the staff priority was. Resort facilities of Sandy Haven Resort Great facilities! Yes, Sandy Haven Resort offers an airport shuttle for guests. It is a pleasure to have had you with us + do look forward to welcoming you once more!! 4. While we were sitting and waiting for our food a party of 35 people from off property showed up for an obviously scheduled dinner. Claim your listing for free to respond to reviews, update your profile and much more. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. There are more places to choose from in the Negril area. Taxes and fees that are shown are estimates only. Tripadvisor Plus Subscription Terms & Conditions, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Everald's Jamaica Private Day Tours, Hotels near Sundivers Watersports & Scuba School. Here you will find a compilation of Tripadvisor reviews from our guests who have recently stayed at our resort. Thank you for the special mention of several of our hardworking and dedicated staff, I will pass your favourable comments to them. The owner would not refund our nights that we paid for. At 9:09pm we still had not received our appetizers, let alone our meals. A warm welcome to Sandy Haven Resort, Negril’s luxury boutique resort. Not include all taxes and fees a meeting place for friends and colleagues mingle. Property, bar, and great deals for Sandy Haven Resort of 4 people at 6:50pm at expense... To life for us more! continental breakfast and lunch menu popular attractions are close to Sandy as! 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