A buyer of my most recent listing wants to pay for the item he won through PayPal, but not through eBay. We explain to you what purchases are also protected outside of eBay. (referred to as "PayPal"or “us” or "we" or “our”). The buyer is covered by Paypal's Buyer Protection for 180 days from payment, longer than eBay's 30 days from last estimated date for delivery. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. The buyer has promised more than I asked for, which is a red flag to me. When using Ratenzahlung Powered by PayPal you also have to link your respective installment payment agreement with your PayPal Account. Purchases of items equivalent to cash (including, without limitation, stored value items such as gift cards and pre-paid cards). The UK-based buyer paid via PayPal and I promptly sent out the parcel by courier, with compensation cover if it failed to arrive. Learn how to handle a payment dispute on an eBay transaction as a managed payments seller. Protections for all sellers Abusive buying activity. For any PayPal payment the Buyer may only file one single Claim on PayPal Buyer Protection, either because the Seller has not shipped the item or because the item is significantly not as described. PayPal Buyer Protection Policy - Our program to reimburse Users for losses for up to (i) $2,000.00 USD (Top Tier Coverage Amount) for eligible items purchased on eBay and (ii) up to $200.00 USD (Basic Tier Coverage Amount) for all other eligible items purchased on eBay and for eligible items purchased outside of eBay that PayPal processed through the ATM debit network. We’re looking out for you if something goes wrong, like getting two different coloured shoes. You have to be sure that the seller’s item has the correct standing with PayPal in the Buy Safely box to get this buyer protection. I have. BUYER PROTECTION OUTSIDE OF EBAY (FACEBOOK) SO I CONTACTED A PERSON THROUGH FACEBOOK WHO WILL SELL ME A PAIR OF DOOR HANDLES FOR MY CAR, IM I IN ANY WAY PROTECTED BY PAYPAL? PayPal may extend this timeframe in case of extraordinary circumstances which are outside the control of the Buyer. Follow these steps to get your refund. I try to "resolve a problem" but am told I am a guest and must use paypal resolution . There are two types of protection offered by paypal for buyers. 22-24 Boulevard Royal L-2449 Luxembourg. The Buyer must reply in a timely manner to any questions asked by PayPal in regards to the PayPal Buyer Protection Claim. 2. When we determine that a buyer has violated the abusive buyer policy, we will remove any Feedback and defects posted by that buyer, including opened cases in service metrics.For abusive buyers, we may also limit the ability to file return requests on the eBay … If something goes wrong. Availability of PayPal Buyer Protection. My guess is very few and in any case such buyers will be aware of the time limitations on Ebay and won't need any extra time. This means that the payment has been completed either. Please see the PayPal Seller Protection Policy for the requirements regarding a proof of shipment. if i buy a computer from overseas from a website? I'm assuming this is some way to scam, but is there any reason a buyer would need to pay off the eBay site? If the original payment has been funded by credit card, the amount will be charged back to that credit card. eBay Buyer Protection for Buyers; How does eBay Buyer Protection work? Purchases of industrial machinery used in manufacturing. For purchases made outside of eBay: via the “Send Money” tab on the PayPal website by clicking the “Purchase” tab, or the Seller’s PayPal checkout flow. ... First published on Thu 1 Feb 2018 02.00 EST. To take advantage of Purchase Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment. With eBay the buyer has plenty of protection, to the point where it's a system that could and probably is abused. For purchases made outside of eBay: by making a PayPal payment without PayPal Account. But then who gets suckered when nonetheless the buyer opens a dispute? Statutory rights and rights under your purchase agreement. Protections for all sellers Abusive buying activity. 7.5. If you use PayPal, eBay Buyer Protection is free for nearly all purchases. PayPal reserves the right to modify or abandon PayPal Buyer Protection at its sole discretion and without naming reasons. When we determine that a buyer has violated the abusive buyer policy, we'll remove any negative or neutral Feedback and defects posted by that buyer, including opened cases in service metrics.For abusive buyers, we may also limit the ability to file return requests on the eBay site. Buyers are eligible for a buyer protection claim as long as they: Made the purchase on the eBay site Paid through eBay using the eBay checkout process, such as PayPal, Bill Me Later, direct credit card purchase through eBay checkout, or another approved payment method Made a purchase that is not specifically excluded from protection Buyers and sellers also can't share contact information, including email addresses and phone numbers, prior to completing a transaction on eBay. Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered or get their money back. In order to qualify for PayPal Buyer Protection in the addition to the conditions of Section 5. below the following requirements must be met. Good afternoon dear PayPal members! an audio book instead of a print version, a desktop PC instead of a laptop computer, an empty box; The actual condition of the item differs significantly from condition as described, e.g. The Buyer can benefit from PayPal Buyer Protection in these cases: For a paid item, if shipment has been agreed, the item has not been shipped by the Seller, or the Seller has not complied with the Seller’s duties described in this clause 4.1. In the event that we are obliged to make a refund to you under PayPal Buyer Protection for any reason, you agree to receive the refund by way of a funds transfer to your PayPal Account. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout ... the seller agrees to reimburse eBay for any amount eBay refunds to the buyer. Below we show a number of examples for items significantly not as described or “SNAD”. Dear Ebay Community, So i am a 21 year old looking to buy my first car. Alternatively, for purchases on www.ebay.de, the Claim may also be filed in the eBay resolution center. I have been told that things are safe now just using a transaction through Paypal. Please read the PayPal Buyer Protection Policy to understand how a Claim against you may arise. A Claim under PayPal Buyer Protection may cover multiple items, e.g. Purchases of real estate (including, without limitation, residential property). The buyer sends the money and gets nothing in return. In case of abandonment of PayPal Buyer Protection, any open claims will still be processed until a final decision has been reached. Rather, he wants to send money directly to my PayPal account because his eBay app "isnt updated". Transactions conducted outside of eBay are not eligible for eBay protection programs and the eBay Money Back Guarantee. The Buyer must send the good(s) to the address which the Seller provides in the return policy or which is mentioned in the eBay return process. Any buyer protection case can be filed through paypal, even if for an ebay item. Contacting another eBay member to discuss moving a purchase off eBay exposes both the buyer and seller to the risk of fraud. The amount is for just over £1000. Got a problem. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. Generally speaking, eBay Buyer Protection is a promise to shoppers on the U.S. eBay site—eBay.com— that eBay will intervene in disputes between buyers and sellers to rectify issues when the seller has failed to act adequately to resolve the dispute. In some situations, your buyer may ask their financial institution to open a payment dispute if they believe there’s an issue with their order. When a Claim under PayPal Buyer Protection is successful PayPal grants the Buyer the full purchase price including shipping costs. PayPal Buyer Protection for items that have not been shipped does not cover items lost in transit. When using Ratenzahlung Powered by PayPal Buyer Protection does not cover items lost in transit offers Buyer does! He OBLIGED to SEND money directly to my PayPal email and item number for payment mandates received from state-run (. Request ) amount from the seller within the return period is typically 14 after... 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