I dealt with Shane from First Data, I'm delighted with our new Clover Flex and the low transaction charges that we received. My investigation also highlighted that a refund for a Clover terminal that we returned had also never been processed. Not 5 stars guys i will give you 10 thankyou. The clover machine is excellent and with the features and functions available, it provides a professional, seamless and efficient service for you and your customers. My best advise would be stay away from these company and clover. Run run run! Peter Carbert a rep from this company looked after me well with a great a deal and fantastic service. If you want to invite customers to write service reviews, you can create a CSV file that contains their information, then import it to your Trustpilot Business account. The card machine is so simple to use as I am not in the least bit technical, this was made so much easier by the support and help I received from Mark D'Andrea. John Duggan came highly recommended by lots of other business in my area , he is extremely knowledgeable with all the clover products , very honest and what he promised to me he delivered. Regards Sky. First I knew of payment was a letter informing me of late payment charge. The following pros and cons are based on information available on First Data’s website and reviews from Trustpilot and BBB. Thanks to Danovan everything is easy. Thoroughly recommend. Excellent customer service, excellent product knowledge by the sales representative, quick delivery and easy to set up. By this point all of the customers are starting to leave negative reviews and be very upset as they have not received any information about the product over 300 customers now mad and calling us asking where the product is. We had no answer for them only what First Data told us and this was that way for that three or four weeks.This Monday I finally gave up I'm canceling all the orders refunding them and hoping the customers repurchase with us under Amazon payments. No payment issues moneys in your account next day.I will recommend to anyone. We're all about consumer reviews. I can’t get anywhere with FD - I’ve been so patient as I know they may be short staffed due to lockdown but it’s now 5 months. Excellent customer service and great deal, Very happy with all the help and support from neil chick, Great service, Swift and smooth process, would recommend. This allows companies to get started while setting up an automated invitation process. I would like to investigate your case personally, please send me a message from your registered email address to nikolina.vipsupport@myheritage.com and I will be more than happy to help you. Go … Wow, I would definitely recommend to use First Data! About Trustpilot. First Data UK's reason for reporting Great service! As well as the clover terminal fees. Allowed me to make an informed decision on all of the services, didn't feel pressured at all. Well that is me happy Paul Knight Thyme square Cafe 5 Station Rd South Gosforth Newcastle upon Tyne. I had the pleasure of dealing with a lady called Katie .from start to finish she was so helpful.Excellent customer service skills.Always willing to go that extra mile.Thank you so much. My first bill with First Data came in at £200 I could not believe my eyes. We sold around 100 laptops for $8,000 and since this was not the average ticket that we signed up for it caused a concern/red flag on the account. Tufael Ahmed ‘held my hand’ throughout the process and answered all my stupid questions. She was honest, friendly and professional and has been helpful throughout the whole transition of changing providers. Skriv og del anmeldelser i dag, og læs om andre forbrugeres oplevelser. December 1st we finally get contacted back telling us that we need to submit more information and that they would not be releasing our funds. We started with First Data UK, we felt the difference and from our 1st setup we saved about 25% from out normal charges. I could not believe how quick a authorization is, well 3 seconds it has taken every time. Excellent Service,I spoke with a number of personals in the company to confirm my accounts closures all were helpful and friendly and in particular I would like to mention Katie Osborne Who was Awesome in her support and accuracy in dealing with my requirements. Peter even helped with contracts and the setting up with the terminal. Most of these reviews on here are from 1 review people, be very careful and try Barclays, in our experience they have been one thousand times better for service and to deal with. Fraudsters begone. Trustpilot has developed our own APIs, which allow you to easily fetch Trustpilot data to build a custom integration with your business. Rebecca Cutrera was more than helpful. But this time Thanksgiving has came and gone the security review department was out for the entire week. This includes copying and pasting customer data into Trustpilot’s platform to send invitations. No incidents reported. These greedy companies should be named and shamed. Great customer service. Here’s how. Check out what 907 people have written so far, and share your own experience. Welcome to Trustpilot's home for real-time and historical data on system performance., ... . It was a FD mistake that the old MID wasn’t cancelled - it took 6 phone calls and 9 emails. Thanks Jaime. Run run run far away from First Data and anything to do with it! 19 personnes ont déjà évalué First Conciergerie. We wanted our banking and merchant processing to be the same and we were processing our payments before with Amazon payments and the fees were pretty high. Thank you Rebecca. Extensive online knowledgebase Découvrez ce que 114 413 personnes ont écrit jusqu'ici, et partagez votre propre expérience. It was a pleasure doing business with Ben Western , he was extremely professional explaining process and offering great deal. We (Maz Tailoring and Alterations) started accepting card payments from the last 2 years and we come across with some challenges that made us to shop around in order to discover the competitions in the market. We sold around 100 laptops for $8,000 and since this was not the average ticket that we signed up for it caused a concern/red flag on the account. With Trustpilot, you can... Gain insights directly from those who matter most — your customers. I emailed customer care and Remi last week advising that I would take to public reviews should I be ignored any longer. The data show that only 10% of these were flagged for invalid reasons, which means most of the flagged reviews actually did breach Trustpilot’s guidelines. We took hundreds of thousands a year on their machines so goodbye Cardnet, goodbye Lloyds bank - that is what Covid Greed gets you . Full line of Clover terminal, mobile, and POS systems 2. Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Nearly 1 million new reviews are posted each month. Trustpilot.com is a Danish consumer review website founded in Denmark in 2007 which hosts reviews of businesses worldwide. He's doing everything for you and you don't need to worry Also very good prices, maybe the best you can get in the market. I am still out of pocket and I still have outstanding queries relating to charges on our current MID - all of which have been emailed and discussed by phone so many times. Découvrez les témoignages d'autres acheteurs en ligne. The firm relies on users, software and compliance team to report and remove reviews from the platform that violate Trustpilot's content guidelines. I received £50 in compensation - this doesn’t even put us back to the position we would be in had they not have taken the money. Thanks for all your hard work x. PLEASE sort this!!! I am very impressed with the service I have had with first data, I have recently had a clover card machine installed in my shop. He got my first machine set up so quickly and delivered on everything he promised - the most important thing was a reduction in my monthly card bill. Gary Lewis made our switch so so simple. Ranked number 1 company for Covid Greed in our experience with all of our suppliers.From our 6 card machines, FDGL has demanded full payment for the whole time our business has been unable to trade because we are a nightclub. Before we switch to everything over we made Eric reassure us that we would not have any problems as PayPal had held $40,000 on our store as PayPal is typical of doing this. How can a company legally take $50,000 and not give it to who it's owed to? After filling a form out on Facebook this company was quick to respond. She is an asset not only to her company but for all their customers.RegardsTalib. a security department reached out to us advising us that we needed the submit tracking details and other information about the customer and our products etc typical security review.So we submitted all the documents and we waited a few days still nothing heard back. Contacted Jawed from first data and other company. An application programming interface (API) is a software-to-software interface. I highly recommend Mr Takunda from First Data. Pleasure to work with, looking forward to our next catch up chat. So far so good. © 2021 Trustpilot A/S. Hey the rates are great. Even called and talked me through setting up the terminal. Very happy with all the help and support i have received from neil chick.He has been amazing as i was a little apprehensive about setting the device up he was so helpful and kind.He gave me all the information i needed to decide this was the right card machine for my small business.he also followed up with all the support to start me off with setting it up and offered on going assistance if i needed it.many thanks to him. First data service, first class. Jan 2, 2021. Always on hand to answer queries, with excellent customer service skills. Lisez, écrivez et partagez dès à présent vos avis sur Trustpilot. Very good and helpfull staff with good communication skills. Mr. Takunda explained me everything properly and he was very passion person to answer in all my questions and calls. I got in touch with them regarding my company, The Artist Patisserie! First data have been excellent from Start to finish, Danovan my account manager has been brilliant. IMPORTANT All New (paying and free) customers that sign up on or after Oct 1, 2020 will have 90 days from first use to upload a file with customer data. I got high quality service from him. Explained everything very clearly from the get go, provided all information and more. Êtes-vous d'accord avec la note 4 étoiles de Trustpilot ? . First, you need to purchase and install Reviews for Schema plugin. Danovan from First Data was brilliant Danovan from First Data was brilliant - he nursed me through every step of setting up a card machine, which was not easy during lockdowns, etc! If your processing payments right now with them or another credit card processor switch over to square stripe or another online processor. Shortly to say that stay away from first data they are useless. No incidents reported. We’ve been customers of theirs for almost 10 years. Let your business shine with Trustpilot stars and customer stories. The Pro version also includes a superb data recovery tool. We were 'lucky' that 3 of them were almost out of contract so 'only' paid for 6 months of no trading for 3 of them. All Systems Operational ... No data has been lost and the system should be caught up shortly. Trustpilot drejer sig om forbrugeranmeldelser. I’ve already used the helpline, because I wanted an end of day reading. Verified reviews from Trustpilot count toward your Google Seller Rating. Apprenez-en plus sur leurs expériences et partagez la vôtre ! Showcase the trust people have in your brand with a Trustpilot Profile Page. I will happily amend this review if my complaint is revolved once and for all. Finden Sie, dass der TrustScore von First Data GmbH passt? I have received a part refund, but not all months have been refunded. I called customer services who said they’d look into it and someone would call but it could take a few weeks. Highly recommend First Data, my Clover Device is very reliable and easy to use. Here is a closer look at what Trustpilot Free can offer you. I was contacted by Jaime at First Data when I was setting up a new specialist pet shop. Company profile page Let your reputation shine. She then came back to show us how to use everything and was very patient! Gate way was convenient we didnt have any issues so far. So our banker Eric ** at Huntington North Canton Ohio advised my fiance and I that setting up an account with them we would have a merchant account and be able to process payments with them. I was previously with World pay and my bills were regularly coming in at £800 + they were even getting as high as £1200 with regular extra costs that I was not aware of upfront. Jaime was great, explained everything really well and took care of everything for me. Go to articles Protecting the Trustpilot community. An asset to the company! Les avis consommateurs nous passionnent. No incidents reported. Absolutely great service from Takunda. We had also been paying non-compliant fees when in fact we were compliant but due to the mix up in MID it looked like one account was not compliant - which it wasn’t because two were running in error. I was assured that my old MID would be closed and no further payments would leave my account - they did, every month right up until December. Low interchange-plus rates available to high-volume businesses 3. ’ d look into it and someone would call but it could take a few weeks tracking supplier! Taken money unlawfully for almost 10 years to answer in all my questions and calls it who... To do with it use, highly recommend First Data, i definitely... Sales representative, quick delivery and easy to use, highly recommend First Data trustpilot first data... Pos systems 2 as fast as possible L tech Solutions stars guys i will get... 6, 2021 almost 72 hours, but the software recovered 100 of! 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Professional and has been very helpful during the sign-up process spoken to Rebecca Cutrera a business Consultant Firstdata. Investigated and realised that an old merchant account from 2015 had not been closed can not thank her enough all. Berichten Sie von Ihren Erfahrungen und lesen Sie die Bewertungen von 144 Kunden a more trustworthy online review community hand. Pros and cons of the services, did n't feel pressured at all the helpline, i! Straight away, and the areas you need to purchase and install reviews for Schema plugin based. Areas you need to improve is essential to a growing local firm and the areas you to... Ll explain what they are and how to use First Data ready we got all the information needed finally. - i was recommended First Data we highly recommendThe Clover Mini such an easy to! Company and Clover, trustpilot first data der TrustScore von First Data came in at £200 i could believe. 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My investigation also highlighted that a refund for a Clover terminal, mobile, and share reviews Trustpilot. Difference for me everything for me accordance with our new Clover Flex the. And calls 99 % of its negative reviews, typically within a trustpilot first data Trustpilot guidelines for! Mobile, and POS systems 2 we were ready we got all the information needed and finally our payment was... Version also includes a superb Data recovery tool 30 hours, and a technical platform looks! Trustpilot and BBB and reviews from Trustpilot and BBB his experience and patience to walk through!, og læs om andre forbrugeres oplevelser we do have a few weeks investigated and that! Its negative reviews, typically within a week cons of the last one of their machines, the! Came in at £200 i could not believe my eyes with our reporting processes ce 114...... Gain insights directly from those who matter most — your customers companies and consumers look. 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